SBS (Special Broadcasting Service)

Dec 2012 to Present

Implementing new Enterprise wide Media Asset Management (MAM) System. Responsible for specifying, administering and supporting business solutions used to manage SBS media assets. This includes responsibility for defining and managing Scope, Business and Functional Requirements, Technical Architecture and Solution working closely with Business, IT, Engineering and the chosen vendor. Managed RFP process and High Level Design with the Preferred Vendor – Dalet co-ordinating over 40 business users and technical team.

Foxtel

June 2012 to Nov 2012

Requirements and Analysis on a new Content Discovery/Recommendations System to service multiple Products and Devices (Tablet, Android, STB, Web) based on recommendation types and rules such as   Content, Collaborative, Personalised, Social, Mood, Entitlement, Promotional and Time. Working closely with Product Manager to define requirements and participate in the vendor selection to deliver a service platform.

Also working on a  new Metadata Content Discovery to centralise and Enrich Foxtel’s Metadata and enable publishing to Devices/CMS’. RFQ preparation for 3rd Party metadata vendor suppliers and also ran workshops with Business and Product areas with aim to reduce the duplication of effort in maintaining metadata and creation of schedules.

News Digital Media

Oct 2011 to May 2012

Senior Business Analyst

Business Analyst for new Carsguide JV. Requirements gathering (Agile/Scrum) and production troubleshooting on Salesforce Cloud CRM, IPscape AMS Agile Messaging Service Cloud contact centre, ExactTarget Email Service provider and Carsguide integration issues. Also defining requirements for Amazon SES (Simple Email Service) including MailChimp and Bouncely and new Graphical Display Dashboard to display Business and System Metrics for Customer Service Centre.

Clear2Pay

Nov 2010 to Oct 2011

Technical Business Analyst

BA working on a new system to support the BPAY MAMBO scheme. Performing Analysis, UML Use Case Modelling, Creating XML Schemas, Enterprise Architect, XML and Interface Specifications on OPF–Open Payments Framework. Also SWIFT, Pacs and ISO20022 messaging.

ABC TV

Jan 2010 to Nov 2010

Senior Business Analyst
Replacement of existing scheduling system with new OnAir system. Roles included

· Requirements Analysis

· User Training

· Parallel Run co-ordination. Drawing up detailed plan of activities and verification procedures for

· Long-term Planning

· Scheduling

· Acquired and Commissioned Content

· Media Management (tape digitization)

· Promotions

· Publicity

· EPG Creation

· Playlist Export

Also working on the end to end digitisation of ABC recording to broadcast whereby the ABC’s goal is to record content from digital cameras right through to broadcast (play out).

Telstra, Australia

Jan 2009 to Dec 2009

Process Business Analyst
Telstra’s Service Delivery Framework

Screen Design, Use Cases and Requirements gathering

Defining the processes to support Telstra’s new Set Top Box (STB). These cover all areas of the business around the STB product :-

· STB First Run Sequence and Registration of STB and BigPond Movies

· Management, Acquisition and Streaming of BigPond TV

· Management, Acquisition and Rental of BigPond Movies

· Management and Publishing of Electronic Programming Guide and Free to Air TV Support

· Sales Ordering & Billing and Sales Support

· Customer Technical Support and Trouble Shooting

· Also worked on operation processes needed to maintain the service and ensure levels of service.

3 Hutchison Telecom, Australia

Aug 2008 to Dec 2008

Product Business Analyst.

· Requirements gathering and documentation for various confidential 3 initiatives in the mobile telecommunications sector.

· Projects included Internet Portal, Skype Phone initiatives, Handset Self Service (phone Browser), Handset Insurance and Qualcomm’s mMobile Shop

· Business Requirements Specifications (BRS)

· Wrote Process and Operations Manuals for the rollout of 3’s new Planet 3 (phone Browser portal) workshopping with Editorial & Publishing, Web Developers, Content Project Managers and Portal Manager

· For Handset Insurance analysed existing and defined new Business Processes in order to integrate Handset Insurance. This required extensive workshopping across all areas of business including :-

· Editorial and Publishing

· Billing

· Finance

· Logistics (Warehouse)

· Customer Care

· Legal and Operations

· BSS/IT (Solution)

· Insurance Vendor

· For mMobile defined the Business Processes for mMobile to integrate to INQ phone. This is similar to Apple’s iPhone App Store whereby customers are able to purchase and download applications to their handsets. Defined operations manual and processes internal to 3 and external to 3 Global along with Qualcomm to manage application rollout from Testing, Certification with 3 Global and Qualcomm to uploading apps to the Qualcomm Mobile shop.

BPAY, Australia

Mar 2007 to Jul 2008

Design Team Lead Architect.

· Design Team lead for a large complex $15m cross industry Internet banking solution project (MAMBO) involving the five major Australian Banks (CBA, Westpac, NAB, ANZ and St George) over a 15 month period from Concept stage, through Feasibility and Business Proposal to High Level Solution Design. Purpose was to interconnect banks, organisations and consumers using a new electronic addressing capability enabling them to receive and send messages, information and payments directly through the secure environment of their Bank’s Internet Banking site.

· I developed the Requirements and Architectural design Organising and running large workshops (40 plus people) from various stakeholders groups (Executive Managers, Internet Banking Product Managers, Senior Architects, 3rd party Vendors) in Sydney and Melbourne.

· I delivered detailed requirements and solution design defining the framework of the solution for Banks to then develop internally their systems to integrate to the platform.

· Worked on various qualitative Consumer focus group studies presenting the MAMBO concept to assess general consumer appeal, potential triggers or barriers to uptake of the service and to investigate addressing types and understand the positives and negatives of associating the product with the BPAY brand or Bank’s brand.

· Worked on Brand Management sessions with BPAY’s Marketing 3rd party vendor feeding the solution into the process and obtaining feedback on branding which would influence my design.

EDS Australia and Optus

Oct 2004 to Mar 2007

Solutions Analyst (EDS)

· Analysis of Optus Billing Systems for conversion to Mobile 3G Billing System

· Interface between the Billing Technology Group and Optus Billing to provide End to End Solutions

· Produce Statements of Work in response to Optus projects

SIM Backup Product E2E Business Analyst and Architect (Optus)

· E2E BA and Architect for implementation of new SIM based Product, reporting to Program Manager. Product backs up a customer’s SIM contacts to a web portal (Optus Zoo) where they can maintain their phone contacts.

· Interface with Marketing, Networks, Web Portal (Optus Zoo), Billing and IT Groups

· Tender evaluation and vendor selection

· Business Analyst Support

· End to End Solution Design

· End to End Process Definition

· Testing: Unit, System and Business Readiness

· Support business units during release of product. Subject Matter Expert and trouble shooting

· Collateral reviews, Roll out to dealerships

Voicemail Product E2E Business Analyst (Optus)

· E2E BA for Voicemail enhancement Product

· Requirements Gathering

· Explore solution possibilities, draw up Impact Assessments and recommend Program Manager on suitable solutions

· Liaise with Voicemail vendor and Optus Platform manager, Optus IT, Marketing

· Revise and revamp Voicemail Call Flow

· Review and revise design for handset client enabling a user to listen to voicemail from an “email-like” client. Worked closing with vendor to ensure the specifications met Optus requirements

· Consult on Optus Portal Team interface for provisioning of Voicemail services

· Unit and Business Readiness Testing

· Deliverables: Requirements Specification, Traceability Matrix, Design specifications for Handset Voicemail Client

Mobile Handset Email Product E2E Business Analyst (Optus)

· E2E BA for Mobile email product.

· Defining with marketing the requirements for the product

· Work closely with the Solution Designer and Optus Zoo Portal developers to ensure design meets the business requirements

· Deliverables: Requirements Specification, Traceability Matrix

Telstra BigPond,  Rebuild Project

Apr 2004 to Oct 2004

Business Analyst

· Detailed analysis and documentation of requirements for the BigPond transformation project including, Customer Management, Data Warehouse, Consolidated Billing (Flexcab), Billing and Activations and Legal and Regulatory

· Maintenance of the Traceability Matrix

· Facilitation of requirements workshops with business and IT

· Bill configurations (Flexcab)

Vodafone Australia

Jan 2004 to Apr 2004

Business Analyst

· Liaised between Solution Architecture Team and business to determine People, Process and Platform (architecture) impact of 85+ business projects implemented on legacy systems

· Built relationships with the solution delivery leaders and project managers, determined the requirements of their projects and worked with architecture team to document impacts and raise change requests

· Designed new Impact Analysis process bridging Vodafone business process and IT Program Sam Change Management processes

· Reported to program Sam program managers on weekly basis

· Defined roles and document new release management methodology across Vodafone technology in Australia and New Zealand for role hand off

· Worked across the Mobile Telephony business, including 3G network and products, Provisioning, Mediation, Rating, Billing, Customer Care and Bill Print

· Platforms include Amdocs Gemini, Comptel mediation, Seibel, Portal Infranet

Multimedia Concepts, Sydney, Australia

Nov 2003

Tester

· Scripting and testing of CDROM application. Scripted procedures, tested and reported errors. Bug fixed application

Certificate IV Interactive Multimedia, Sydney Australia

Sep 2002 to May 2003

· Certificate IV in Interactive Multimedia and Design covering web page design and professional CD ROM authoring

· Advanced integration of multimedia technologies, production techniques and delivery systems

· Project Management, Copyright, Web Design, Photoshop, Illustrator, Flash and Action Scripting, Sound and Video Editing, CD ROM authoring and Lingo, 3d Animation, Virtual Quick Time, 2D effects and After Effects

edocs inc, Sydney Australia, US and Europe

Feb 2000 to Jun 2002

Pre-Sales and EBPP Developer

· Provided extensive pre-sales and sales support to the regional sales team providing technical advice on edocs’ product suite

· Developed EBPP architecture design for clients including Commonwealth Bank, BPAY, Telecom New Zealand

· Prepared and presented presentations to prospective clients

· Delivered RFP responses specifying EBPP architecture and points of integration to existing legacy systems (Systems Integration)

· Testing Manager for EBPP project in London, UK.  Designed and created test plan, procedures. Negotiated bug fix schedule with systems integrator

· Built EBPP solutions for clients in the US including AT&T Seattle, Voicestream Seattle, Worldcom, banking and healthcare organisations

EDS Australia, Sydney Australia

Nov 1997 to Feb 2000

E-Business Subject Matter Expert for Electronic Bill Presentment & Payment (EBPP)

· Consultant and Subject Matter Expert for EBPP systems

· Consulted on EDS offerings and competitor's/alliance partner's products working closely with EDS US e-commerce group at EDS Headquarters, Plano, Texas

· Consulted on other E-Business offerings including E-Procurement and Internet payment systems

· Bid managed several e-commerce proposals working with Sales team

Business Analyst, Bank Internet Strategy

· Joint venture with AT Kearney commissioned to study Commonwealth Bank’s Internet strategy in three phases

· Researched current internet trends reporting findings to team. Interviewed Client on Strategy and compiled results for formal presentation to senior management

Bid Manager, Telco Billing Services

· Bid team responding to Request for proposal for a major telecommunications company's billing services

· Defined requirements and derived solution for the front-end customer care component

· Liaised with sub-vendors, defining and documenting requirements and drew up project plan

Business Analyst, GUI Front-end, Optus Communications

· Analysis and design of new GUI front end for convergent billing system (Arbor/BP)

· Integrated billing requirements with Optus business processes and existing systems to create single, integrated customer care front end

· Gathered and documented requirements from the business including Customer Care, Financials, Rating and Billing and Bill Print

· Designed front end with the GUI designers and Architects

· Defined test objectives based on Optus’ business

· Gathered requirements for Optus products MNP – Mobile Number Portability & Optus Cable Internet

EDS Germany

Jun 1988 to Oct 1997

Project Manager, Mobile Billing System, BSCS, Warsaw, Poland

· Drew up and maintained the project plan. Platform: BSCS client based system with Oracle7 database

Business Analyst, A/R System, Dublin, Ireland

· Analysed current A/R system detailing interfaces with billing/rating systems and customer care systems used in Europe and the US

· Examined AOL’s future needs making recommendations how AOL should proceed with modifications to A/R system ensuring compatibility with US systems and Systems Integration with European systems

· Results of study formally documented and presented to AOL

Project Leader, Mobile Billing System, BSCS, Jakarta, Indonesia

· One year project in Jakarta, Indonesia for Excelcom's GSM Implementation of BSCS mobile telephone billing system from LHS on UNIX Sun Solaris

· Co-ordinated Operations set-up for the Oracle database system and installation of the BSCS system

· Gathered requirements and configured billing system

· Liased with software vendor LHS and Excelcom’s marketing and IT departments

· Evaluated and selected 3rd party vendors for implementation of 3rd Party products to interface to billing system (systems integration)

· Trained Client on use of the Billing System and Bill Run Production

Database Manager for BSCS Mobile Billing Projects, Germany

· Data Migration of 3 Mobile service providers from GSMIS Billing system to BSCS Oracle7 database on UNIX Sun Solaris platform

· Systems management (disk configuration etc.)

· Benchmarking support for GSM BSCS on UNIX, Sun Solaris, Hewlett-Packard & DEC Alpha Platforms

· Sized, built and maintained databases for development teams in Rüsselsheim and provided remote support to customer site in Hamburg

Project Manager, Development of Flexible Bill Printer, Germany

· Project Manager for new flexible bill printer interface for CMIS analogue mobile telephone billing system allowing the provider to define the layout of a bill using DCL (DEC Command Language) like language defining the fonts, size and layout

· Led project team in Germany and US

· System implemented world wide to EDS' current CMIS customer base

· Responsible for leading and managing the project and co-ordinating the two sites

· System written primarily in C with DEC Command Language Interface for syntax checking of the language on a DEC VAX/VMS platform

Implementation Leader, Mobile Billing System, Hong Kong

· Team lead for development project for Hong Kong Telecom converting current CMIS Mobile Billing System to a GSM variant

· Joint project between EDS Boston, EDS Hong Kong and HKTCSL, Hong Kong Telecom’s in-house computer services provider

· Performed needs analysis, created functional specification

· Managed the testing team. Platform: VAX/VMS, RDB, ACMS

Implementation Engineer, Mobile Billing System, Prague, Czech Republic & St. Petersburg, Russia

· Implementation of CMIS Mobile Telephone Billing System including installation and set-up. Client Sites included Prague, Czech Republic and St. Petersburg, Russia over 15 month period on-site

· Gathered customer business requirements & customised system liasing with support personnel in EDS Boston

· Provided remote support for customer base in St. Petersburg (from Prague)

· Performed separate feasibility study and needs analysis of incorporating the Russian Cyrillic character set in the billing system

· Later provided remote support at EDS' CMIS development centre liaising with development personnel for Eastern European Sites from the US

· Report Bugs, Recommend fixes

Development Engineer, Automotive, Germany & Switzerland

· Development Roles in Automotive Manufacturing

· Development project - Forecasting Analysis and Sales Tool (FAST) providing GM’s German and UK sales forecasting departments and National Sales Organisations throughout Europe with car market trends analysis tools on Client Server VAX system

· Performed business analysis and programming using INGRES relational 4GL tools on VAX/VMS with SAS (Statistical Analysis System)

· Pan-European project with EDS Germany, UK, Belgium and Spain. European car parts system (Eurotips) for GM

· Programmed CoBoL on DEC VAX

· Plant Systems, performed systems management and training on DEC MicroVAX in preparation for SYSTEC 88 fair in Munich for EDS’ experimental Computer Integrated Manufacturing (CIM) centre

EDS UK

Sep 1985 to  Jun 1988

Various Development Roles in Automotive Manufacturing

· Vehicle identification system at GM’s paint shop in Luton

· Programmed a network DBMS on VAX 780 and CoBoL to guide vehicles through paint processes and interrogate Programmable Logic Controllers for status reporting

· EDS Systems Engineering Development Program graduate program. Graduated with above average grading